Services & Programs > Mental Health Services > Targeted Case Management (TCM)

Targeted Case Management (TCM) maryland

In Anne Arundel, Baltimore & Montgomery Counties in Maryland, CRi offers case management services to individuals who have been diagnosed with serious and persistent mental health needs & at risk of homelessness or hospitalization. CRi provides case management that builds upon each individual’s strengths and that is comprehensive, flexible and mobile.

[Download the Case Management Referral Form Here!]

What is Targeted Case Management? 

In Maryland’s Anne Arundel, Baltimore and Montgomery Counties, CRi offers case management services to adults who have been diagnosed with serious & persistent mental health disorders. CRi provides comprehensive, flexible, community-based case management that builds upon each individual’s strengths. Assistance is provided in accessing private, local, state, and federal resources and entitlements.

Who can participate?

Anne Arundel, Baltimore or Montgomery County residents who have been diagnosed with a serious & persistent mental health disorder who have been referred. Individuals may be referred by anyone & may also self-refer.

How does our case management program work?

  • Case management starts with an assessment of an individual.
  • After the assessment, the individual will be given the name & phone number of their case manager.
  • Individual calls to set up first appointment.
  • Individual & case manager will work on an individualized recovery plan identifying:
    1. The goals to be met.
    2. Personal strengths & skills.
    3. The steps to take to meet goals.
    4. What each case manager will do to help 

  • Individual and case manager will meet regularly to work on goals, according to recovery plan.
  • Every six months individual & case manager review progress and adjust recovery plan.
  • Case management is complete when goals on recovery plan have been met.

Case managers will help make connections to:


  • Getting into a shelter or crisis bed.
  • Applying for housing assistance.
  • Finding food, clothing & household goods.
  • Troubleshooting needs.


  • Understanding each mental illness & how to handle it.
  • Managing mental illness & improving quality of life.
  • Working with the professionals needed, such as a psychiatrist or therapist.


  • Connecting to a primary care physician.
  • Understanding & following through on doctor’s advice.
  • Getting the medication doctors or psychiatrists prescribe.
  • Talking about alcohol or drug abuse, if applicable.


  • Getting into a supported employment program.
  • Job search & resume assistance
  • Applying for benefits such as Social Security & food stamps.
  • Money management skill building.


  • Helping determine positive activities that are personally meaningful.
  • Continuing education.
  • Encouraging positive behaviors and helping to grow confidence.
  • Finding volunteer opportunities.


  • Finding support groups & building friendships.
  • Speaking up.
  • Repairing relationships.
  • Helping access transportation benefits

What can I expect from my case manager?

  • Arrangement of appointments in advance.
  • Prompt arrival to all appointments/activities
  • Breaking down big goals into small steps, & providing support along the way.
  • A compassionate, listening ear.
  • Information & support.
  • Returning calls the next business day. (Case managers get time off on the weekends.)
  • Helping with a ride after an appointment.
  • Keeping notes/record of all appointments & goal-related conversations.

Expectations of participating individuals:

  • Keep appointments & be on time.
  • Treat case manager with respect.
  • Identify personal goals.
  • Stay in touch & maintain phone service.
  • Work hard to take the steps needed to improve life.
  • Utilize strengths & talents to make life improvements.
  • Ask questions & work with case manager toward positive outcomes


  • Printable Referral Form: Download HERE!